Install TuneShack
Add to your home screen for instant access
J.O.I. PrintFleet OS
Print Operations Intelligence
SLA Performance Dashboard
100%
Overall SLA Score
Excellent
0
SLA Met
0
Active Breaches
—h
Avg MTTR
SLA Tier Definitions
Critical
Response: 1h
Resolve: 4h
100% met
High
Response: 2h
Resolve: 8h
100% met
Medium
Response: 4h
Resolve: 24h
100% met
Low
Response: 8h
Resolve: 72h
100% met
SLA Compliance by Priority
Technician SLA Performance
All Tickets — SLA Status
| Ticket | Title | Priority | Status | Response | MTTR | Response SLA | Resolve SLA |
|---|